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Putting oral history on the map

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By Andrew Shaffer

Oral history has always been concerned with preserving the voices of the voiceless, and new technologies are enabling oral historians to preserve and present these memories in new and exciting ways. Audio projects can now turn to mapping software to connect oral histories with physical locations, bringing together voices and places.

In West Side Stories, developed by Oakland based production company Youth Radio, audio vignettes are placed on the map alongside neighborhood profiles and points of interest. The map is centered on some of the areas that have been hit hardest by gentrification, as home prices continue to climb in the San Francisco Bay Area.

Click on one icon and you can listen to interviews with people at an open house for sale, offering a front row seat to the changes in the neighborhood. The DeFremery Park icon plays a history of the area dictated by Black Panther Ericka Huggins, and includes a snippet of Angela Davis’s iconic Vietnam War speech. At the West Oakland Bart Station icon and you can read about turf dancing, a street dance commonly seen on the trains that ferry people between the East Bay and San Francisco. Below the text a video shows a handful of young people performing on the train, interspersed with snippets of dance lessons and local history.

The map layout makes the connections between these stories all the more clear. When listening to the open house story, you can’t help but notice that it is only a few blocks away from DeFremery Park and a number of interviews from people who are refusing to leave the neighborhood. The website offers a view of gentrification that is simultaneously broad and narrow, placing individual stories into the context of regional changes.

Another interactive website tracks stories of eviction across the San Francisco Bay Area, presenting more than a decade of change in the metropolitan area. According to its website, the Anti-Eviction Mapping Project is “a data-visualization, data analysis, and storytelling collective documenting the dispossession of San Francisco Bay Area residents in the wake of the Tech Boom 2.0.” The website’s Narratives of Displacement map shows the area flooded with a sea of red dots, each one representing a single eviction. Scattered across the map are links to edited oral history interviews with the people who have been evicted during the recent tech boom, as well as some who have successfully fought back.

Aside from oral histories, the project includes additional maps that provide invaluable context, bringing together census data, crime reports, and a list of the locally infamous tech company bus stops to more fully demonstrate the contours of displacement. While these other maps don’t link to the oral histories, they can help to place the individual stories within larger trends.

Finally, moving beyond the Bay Area, the Fiji Oral History Map aims to “reflect the diversity and expansiveness of the Fijian community worldwide and to provide a forum for members of the community to share their stories and connect globally.” The map includes written memories and recorded oral histories from the global Fijian community. As of this writing, the map only includes stories from the Australia, Fiji, and the United States, but by encouraging visitors to add their voices, it can continue to grow.

The map was developed in conjunction with a movie that uses a single family’s story to tell the complicated history of colonization in Fiji. The film’s trailer asks, “When you are born in a stolen land…Who are you?” This question guides both the film and the oral history project, as they attempt to give context to the Fijian community worldwide, allowing them to see themselves reflected in the past.

All three of these projects are deeply invested in preserving worlds that are either gone or quickly disappearing. In this way, they echo the goals – stated or implied – of many oral history projects. They each go even further, however, attempting to intervene in this disappearance, preserving not only the memories but also the worlds themselves. Youth Radio and the Anti-Eviction Mapping Project make it clear that they are fighting back against the silencing of their voices and the disappearance of their communities through gentrification and eviction. The Fiji Oral History Map is likewise fighting back against the silencing of Fijians through colonization. In their own way, each of these projects is working to create a digital space that holds open the possibility of returning to a physical space.

Image credit: You Are Here. By Tony Webster. CC BY 2.0 via diversey Flickr.

Challenges in exhibiting oral history

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By Sarah Zenaida Gould 

This paper, originally presented at the 2015 National Conference on Public History, is republished here with an interactive poll and an invitation to share your thoughts on exhibiting oral history.

I am a curator at a mid-sized museum in Texas. My job includes overseeing the oral history program, which was founded in 1970, two years after the museum opened. Today, the collection is home to over 1,000 oral histories on topics ranging from the ethnic groups of Texas, Texas military history, local history, traditional folk arts, immigration, and farming and ranching. These are rich and moving stories, many of which you won’t find anywhere else, making the collection a real gem at the museum. Yet, for most of the program’s existence, our oral histories have been part of “behind the scenes” research, and not a visible or audible part of our exhibits.

In an attempt to better integrate the oral history program into our exhibits, we have tried to create more opportunities for oral histories to be an integral, visible part of our exhibits. Despite our efforts, I would say we’ve had mixed success. Not because the stories aren’t compelling. Not because visitors can’t relate. Rather, I suspect were are dealing with a combination of issues, including design, delivery method, and visitor needs and expectations. As you will read, our attempts to effectively incorporate oral histories into exhibits have taken numerous forms. Here, I present six recent exhibits that incorporated oral histories, with my observations on visitor engagement.

Leaving Home, Finding Home (2010-2011)

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Photo courtesy of Sarah Zenaida Gould. Used with permission.

Organized by my predecessor, this exhibit was designed around oral histories conducted with descendants of families who fled to Texas to escape the Mexican Revolution. One of several exhibits around town commemorating the centennial of the Mexican Revolution, this exhibit focused on the Revolution’s enduring impact on Texas and Texans rather than details of the Revolution itself. Unlike many exhibits where artifacts are the stars of the show, here, the stories were the stars while photographs and a handful of artifacts were visual interludes. The stories are, at times, intense and heart wrenching, and coupled with a somber minimalist design, it was an emotional exhibit. To deliver the stories, video stations located around the gallery featured looping, thematically arranged clips from the oral histories. As managing sound can be a challenge in exhibits—particularly competing, overlapping sound—the design team chose to mount a “sound wand” to each station requiring visitors to pick up the wand to listen.

Unfortunately, many visitors walked right past the stations, or only briefly paused before moving on to the photos and artifacts. Were the videos too long? Was the “talking head” style of the videos visually boring? Was the sound wand too much trouble? I don’t know the answers, but based on observation, I estimate less than half of the exhibit’s visitors really listened to the oral histories. Though I admit I am biased, I thought the exhibit was truly powerful, so I was discouraged by the indifferent response from so many visitors. However, visitor feedback indicated that those who did stop to engage with the oral histories overwhelmingly enjoyed the exhibit. Stories visitors posted to a response kiosk demonstrated that (some) visitors were able to make connections to their own family’s experiences—perhaps not surprising in a city that is majority Mexican American.

Texas Football: In Their Words (2011)

When we hosted a traveling exhibit on the math and science of football, we created a small complimentary exhibit featuring Texas football stories. Unlike Leaving Home, Finding Home, we did not use video monitors; instead we made life-sized cutouts of our storytellers and mounted an audio handset next to each. Like Leaving Home, Finding Home, this meant that visitors had to pick up the handset to hear the person’s story. Perhaps because the adjacent traveling exhibit was extremely interactive (how fast can you throw a football?), the exhibit didn’t seem to attract much visitor attention. Again, I wonder if handsets are too much trouble?

Timeless Texas Toys (2011-2012)

This toy exhibit incorporated oral histories with two Texas toy makers in an otherwise artifact-heavy exhibit. Here, the oral histories were presented in video kiosks with built-in speakers. We were able to use speakers because the two oral histories were located on opposite ends of the gallery, making sound overlap negligible. To keep the visuals interesting and make it easier for visitors to jump into the looping videos, an on-screen question preceded each interview clip and the clips were overlaid with photos and other graphics relating to their story. This exhibit was popular enough that it was extended twice, though I hardly think it was the oral histories that made it popular. Still, a majority of observed visitors did stop to watch the videos. Did the lack of a handset and inclusion of only two video kiosks make it easier for visitors to take the time to stop and listen? Did the addition of graphics to the videos make the “talking heads” more appealing?

Traveling on Fredricksburg Road (2013)

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Photo courtesy of Sarah Zenaida Gould. Used with permission.

This student-generated exhibit about the history and architecture of a local street occupied one long wall, with the majority of the wall covered in a giant street map. A video monitor was added at one end and a time-lapse video of driving down the street played on a loop. By pressing a button beneath the monitor, visitors could watch a video of multiple edited oral histories with locals talking about life along Fredericksburg Road. The interviews were intercut with historic photographs of referenced locations. Audio was delivered by an overhead sound cone to minimize sound spillover in adjacent exhibits, but no audio wand or handset was required to listen. The exhibit received a positive response from locals who had their own “Fred Road” stories, and based on comment cards created for this exhibit, visitors watched and enjoyed the oral history video. Was the familiarity a factor? Did they like pushing the button to start the video?

Why We Came: The Immigration Experience (2013-2014)

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Photo courtesy of Sarah Zenaida Gould. Used with permission.

Our third attempt at an exhibit entirely conceived around oral histories was one based on the immigration experiences of 16 first generation Texans. The exhibit was designed like a giant game board, offering visitors an immersive experience of what it’s like to leave one’s homeland and settle in another. Upon entering the gallery, visitors were directed to spin a wheel that would assign each visitor to follow one of the featured immigration stories. Due to space and design constraints, we used no video monitors or audio devices to share the oral histories. Instead, snippets of the oral histories were transcribed and printed on panels corresponding to different aspects of the immigration process.

The stories are deeply inspiring, and highlight the complicated decisions and steps that must be made to immigrate. Even though visitors couldn’t hear the voices of the people whose stories they followed, many visitors did seem to get invested in their journeys. Given the centrality of oral history to this exhibit, we included a StoryKiosk where visitors could record their family’s story of immigration. The StoryKiosk attracted a combination of genuine stories and people goofing off in front of a camera, but overall, this exhibit—which included less technology than the others—received a good amount of positive visitor feedback as well as positive press. Could it be that video is easier to ignore than the written word?

Los Tejanos (2015)

Most recently, we added an iPad with clips from four oral histories with Texas ranchers in a long-term exhibit, Los Tejanos. A home screen invites visitors to select a story. Sound spillover was a concern in this exhibit because it features an additional five iPads with non-oral history videos.  Over-ear headphones were chosen to deliver audio at all of the iPad stations. This particular exhibit has multiple components, including many hands-on areas, and based on my observations the oral history iPad is easily overlooked. This, in addition to the iPads’ neediness—they seem to require much more maintenance than traditional monitors—gives me the impression that this too is not the ideal model.

There are many challenges in exhibiting oral histories, and as you can see, I have more questions than answers. Based on my observations, I think the biggest challenges are visitor engagement, delivery, and authenticity. How do we inspire in our visitors the patience to listen? How do we deliver sound in a way that works for most visitors and doesn’t distract others who are trying to focus elsewhere? Does too much audio or video overwhelm visitors? Are speakers and audio cones more likely to make a visitor stop and listen than a handheld audio wand or headphones? Is the “talking head” visually boring? Does it help to add photos or other graphics? If we add photos or other graphics to an oral history video are we distracting from the person’s words? Similarly, are we overmanipulating an oral history when we select clips and edit them into a slick two-minute video with animated graphics? I want visitors to know we have these oral histories and many others in our collection, but I don’t want to give the false impression that oral histories are polished or perfect histories. To be fair, we haven’t done a visitor survey on this topic, so my questions primarily stem from my observations of visitors, which may be entirely flawed.

So I turn to you dear reader. What models have you tried? What has worked for you and what has not? I invite you to respond to this poll below and share your ideas and experiences in the comments.

Image Credit: Photo courtesy of Sarah Zenaida Gould. Used with permission.

Confessions of an audiophile

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By Dana Gerber-Margie

With Valentine’s Day barely a week behind us, we want to celebrate our love of oral history. To help us out, we asked Dana Gerber-Margie to tell us how she ended up in the audio world and why she loves oral history. Dana runs the wildly popular Audio Signal newsletter, and we interviewed her for the blog last October.

Throughout 2016, we’ll be asking these questions to a variety of oral history professionals and practitioners, offering a space to reflect on the things that drew them into oral history. If you’re interested in sharing your own story, contact our social media coordinator, Andrew Shaffer, at ohreview[at]gmail[dot]com.

My interest in oral history actually stemmed from a broad interest in audio itself. It all started because of my father. As an undergraduate at UC Berkeley, I worked as a page at the Bancroft Library. I was often alone in the stacks re-shelving, rearranging volumes, or working on other projects as needed. I was late to the iPod game, but finally bought a little purple refurbished iPod Nano. I loaded up all my iTunes music on it and…got bored within a few days. I mentioned this offhandedly to my dad, and he was the one who said, “Have you heard of this radio show called This American Life?” Like many people, This American Life was my gateway drug.

What really hooked me into the radio world was the 2008 financial crash. I couldn’t stop listening to NPR; This American Life had some amazing shows trying to explore the crash, and I was obsessed with economic podcasts. I was just coming out of college and into the working world, and I think I was partly just trying to come to terms with the new world I was forced to enter. I wanted to understand it. When I wasn’t listening to economics, I got really into New Yorker short stories, storytelling podcasts like The Moth, educational podcasts like Stuff You Missed in History Class, and, of course, the emotionally and mentally intense Radiolab. I suppose what I’m trying to describe is that radio became an enormous part of my life. All walks home, alarm clocks, bus rides, and chores had an audio partner.

I studied Russian History through college, knowing that at the end I planned to attend graduate school for library science to become an archivist. The only contact I had with A/V formats was to re-house a sad set of football films with a bad case of vinegar syndrome, but otherwise it was all paper-based. I worked in Public Services throughout college, and when I finally did start graduate school, I went through it with the plan to work in reference, outreach, and public services. Unfortunately, I was completely naive and over-confident that I’d love Public Services and excel in it. I didn’t focus on rigorous metadata and standards, technical discoverability, hands-on preservation skills, and so on. Towards graduation, I drifted into marketing, because I started to get very worried that I wouldn’t get a job without a Master’s or Ph.D. in History. Throughout this whole time, I still listened to radio and podcasts all the time. It was always in the back of my mind, but my imagination mostly brought me to working at NPR someday.

While this was going on, I was dabbling in other projects. I started a podcast to try and tie my interests of archives and radio together, but I am not a producer at heart. I stopped after 10 episodes. I volunteered on an oral history project to collect stories of radicals in Madison, and at the Circus World Museum, where the archivist needed the most help with digitizing circus heralds. I had an internship with Wisconsin Public Radio in the archives, but I only improved metadata and it all became very routine. I was also a TA in my second year of school, which played into my wish to go into instruction and also paid my out-of-state tuition. I did a lot more random things. My experiences after college were also pretty disparate, so I graduated feeling lost about where I belonged.

Oral history and audio always remind me that other people are living deeply, going through difficult times, and thinking strange or funny thoughts.

I worked in library communications right after I earned my Master’s, writing articles about what people were doing, managing social media, creating marketing campaigns, and I found absolutely no fulfillment in it. Part of that was a toxic workplace, but personally I also found no satisfaction in reading about how to make your Facebook posts go viral. It felt empty to me, and I got to see all the cool projects going on around campus.

I swear this is going somewhere! Because it all came together when a position for Audio Technician opened up, to digitize analog audio. I knew I wanted it instantly. I can’t explain why exactly, except that I was very drawn to the hands-on aspect of it and working with audio. I didn’t have any skills with analog audio, and even told my interviewers this, but the lab needed someone with archival skills to get a handle on all of it. I fell in love with it from day one. I feel like I’m bringing voices back to life when I digitize them. I bring out the reels or the cassettes from the vault, put them on our equipment, and then I’m working everyday to preserve the files. My official title is finally Audio Archivist, and I’ve expanded the work to go well beyond just the digitization. I love managing my own lab, working with patrons, processing collections, making our audio more discoverable. There are always problems and weird stuff going on, but the end product is always this lost sound of the universe brought back to our servers. It’s really addictive. We now have two digitization stations, and sometimes the reels are going backwards, so I don’t even get the chance to listen to a lot of it anymore!

I find audio to be deeply intimate; the podcast community is only now developing ways for listeners to share thoughts and feelings, so most of it has been consumed alone for me to ruminate over by myself. Someone’s voice is right in your ear, speaking only to you. Sometimes producers expertly use sound and music to enhance the experience. In archival audio, there’s an element of time travel to it—that you are in the room listening to a conversation that never imagined it’d be overheard. And listening to oral history is so much more profound than reading transcripts. You can hear the raw emotion coming through. Overall, oral history and audio always remind me that other people are living deeply, going through difficult times, and thinking strange or funny thoughts. I still love to read all the time, and love what my imagination conjures up. I also still really like movies, and getting the chance to see what other imaginations dream up. But audio bridges the two, and seeps into my brain in a way that I’m still imagining and feeling my own feelings but feel like I’m in the mind of the person speaking.

Image Credit: “Bancroft Library HDR” by John Martinez Pavliga. CC BY 2.0 via Flickr.

 

Contextual cartography: an email exchange with Henry Greenspan and Tim Cole, Part 2

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By Andrew Shaffer

Two weeks ago, we published the first part of an exchange between Henry Greenspan and Tim Cole. Below, they wrap up their conversation, turning to the intellectual difficulties of taking context into consideration. The issues they raise should be of interest to all oral historians, so we want to hear from you! Join the conversation in the comment section on Part 1, or by submitting a follow up piece for publication on the blog.

Unraveling

Henry Greenspan: As is clear, our discussion has complemented a number of current directions in oral history, even while such considerations are essentially absent from work concerning survivor testimony. Thus, while productive “reflexivity” and consideration of what is “off the record” have become central in oral history—as in the terrific work of Anna Sheftel, Stacey Zembrzycki, and others—such attentiveness to self and context remains very rare in work concerning Holocaust survivors. Indeed, I would say that the great bulk of survivor “testimony” projects are at least 20 years behind oral history more generally.

In that context, James Young’s piece on “double stranded” narratives that Tim cited was an important effort but has borne essentially no fruit—even within Young’s own work. Such, I think, is the power of habit and of paradigms.

That power will not simply be resolved in the “marketplace of ideas.” Contemporary ways of engaging survivors and their accounts—and especially the creation of video-testimony archives—are aggressively promoted, richly funded, and celebrity endorsed. When I began my work in the 1970s, there were essentially no models for what an interview with a Holocaust survivor was supposed to “look like.” That allowed survivors and I to make it up as we went along, a lucky accident for which I will always be grateful. Conversely, as a number of us have noted, it now takes considerable effort to convince a survivor-interviewee that there is any option aside from the conventional testimony approach. That is how ritualized things have become.

Taking place and space seriously may help us to better understand what others say, how they say it, and why they say it.

Nevertheless, I think the wider theme of Tim’s and my interchange is that the now usual way we engage survivors and their retelling—the “testimony” paradigm itself—is beginning to crumble. A new collection edited by Steven High, Beyond Testimony and Trauma: Oral History in the Aftermath of Mass Violence, presents alternatives. So do a series of other recent volumes and journal articles, many written by young scholars open to, and interested in, new approaches.

Of course, seriously engaging both context and retelling itself as inseparable parts of a complex, evolving, and multi-dimensional process—rather than an archived testimonial endpoint (the egg-from-chicken model) —is not simple. For example, when Young refers to “the social and political circumstances surrounding a story’s retelling,” he is not simply invoking one additional “strand,” but a relative zillion. Most readers will know the list. “Circumstances” include myriad aspects of the interview dialogue itself; the impact of varying protocols and practices associated with different projects and purposes (on all sides); contemporary perceptions, presumptions, and conveyed expectations of “witnesses”—who they are and what they have to say—and survivors’ varying responses to those expectations. In short, relevant “circumstances” potentially include every aspect of an interview’s where, when, why, how, and who—as defined both by the immediate participants and a wider, actual and imagined, many more.

It is not hard to compile a list of “contingencies” and “moving parts.” It is enormously more challenging to envision them actually in motion together. One must determine, for example, which contexts are relevant, and for whom? And if one seriously intends to talk about what is “received,” one must include both sides of a transmission. How does what is said relate, or not relate, to what is heard? Every interviewer (like every parent or teacher) knows the chasm that may pertain.

So how does one go beyond a laundry list of “factors” while avoiding conceptual chaos? The optimistic (and ambitious) title of a current paper of mine is “Putting Context in Context.” Beginning with a series of interviews that I did with one particular survivor in the late 1970s and early 80s—and comparing my interviews with the same survivor’s retelling in six other and very different contexts and projects that took place between the 1960s and the mid-2000s—I hope to make some tracks. Unsurprisingly, there are striking continuities and there are striking differences. And, most important, this is a survivor who himself has deeply reflected about his responses to different projects—both those he has chosen to avoid and his choices within those he has engaged. I have been arguing for a long time that without such reflections from survivors themselves (which are not the “last word” but an essential “some words”) we are mostly blowing smoke. Within the institutionalized and scholarly habits that now encase survivor “testimony,” it will take lot of work for that smoke to begin to clear. It will also take a methodological revolution—mostly too late for Holocaust survivors, but not too late for the ways we engage survivors of other hells.

Mapping

Tim Cole: I’m pleased that Henry returned to something that he referenced in passing in his previous blog: the need to explore survivors’ reflections on choosing whether and what to say, because this is a critical part of understanding just what is (and is not) said. As Henry noted in an earlier post, we need to be aware that what happens when survivors talk can be “oral psychology,” “oral philosophy,” “oral theology,” or “oral narratology” and not only “oral history.” His alerting us to the variety of reasons that individuals choose to retell is important. Considering the reasons for creating the source is one of the first things any of us learnt in history methods classes. And yet, as Henry suggests, getting at those reasons tends to be difficult to access from most large-scale oral history projects given that such meta-data is largely absent. Henry’s practice of multiple interviews with the same survivor is one way of developing that kind of broader contextual understanding. Another is to listen hard to the interviews themselves and those times when these reflections do crop up within the act of retelling, or to draw upon as broad a range as possible of interviews and writings from one survivor. I have tried to do both in my forthcoming book, Holocaust Landscapes. For example, in a couple of chapters I draw on two interviews with David Bergman—who is one of the survivors I wrote about in the OHR article. What struck me about these interviews, was the value of watching and listening to an earlier audio-visual presentation that David had developed to better understand how and why he had decided to frame his wartime story as a series of train journeys.

Although, as Henry suggests, there are scholars doing important new work around oral history and the Holocaust, I think he is right to suggest that Holocaust studies—both historiography and collections—tends to lag behind the developments within oral history. I’d go further. My sense is that Holocaust studies period remains a profoundly conservative sub-field for a variety of reasons, and is the poorer for a tendency towards conceptual and methodological conservatism.

Much of my own work on the Holocaust over close to two decades now has been a call to consider the spatiality of the events. As I have begun to work more with oral history methods, I have been interested in extending that call to oral historians. As our conversation over the blog has suggested, there are multiple ways in which space and place play out in oral history. There is plenty of work to be done on thinking about oral history after the “spatial turn.” I would like to add another category to Henry’s list of what is happening when individuals retell their stories. To “oral psychology,” “oral philosophy,” “oral theology,” “oral narratology,” and “oral history,” I would add “oral geography.” I don’t feel that I have anything like a fully-fledged understanding of what “oral geography” entails, but simply a hunch that there may be value in thinking spatially about all aspects of the interview process and product. Doing so is not simply about trying to catch up with yet another wave of academic fads and fashions. Rather it is driven by a sense that taking place and space seriously may help us to better understand what others say, how they say it, and why they say it.

CODA: “To be and not to be”

Henry Greenspan: This week my class discussed interviews I did with Reuben, a survivor with whom I first spoke in 1976. Of all the survivors whom I’ve known, Reuben was the most obviously devastated. My decade of work as a clinical psychologist had not prepared me for a depression as profound as his. He described himself as a “gilgul”—Yiddish for “lost soul.” A gilgul, said Reuben, is “not in the old world or the new. He just wanders around. He’s lost, you know. He’s lost.” European Jewish culture, as Reuben knew it, was an “extinct species,” “pulled out by the roots,” “gone completely.” Reuben lived on as a remnant, situated nowhere. And, indeed, while his home was in a lower middle class suburb, he owned a small electric parts store in a part of Detroit burned over during the 1967 “riots.” The remains reminded him of the ghetto in Lodz where he was before Auschwitz. He noted: “Everything was boarded-up. And ruined. It was a lot like in the ghetto. A lot like in the ghetto.” Reuben thus found the Lodz Ghetto in the ghetto of Detroit.

Here, then, another example of the sort Tim describes of the way survivors locate memories in space—in this case, an active, lived overlay of one set of ruins on another. But, listening years later, what is most striking in my recordings with Reuben is how often they are interrupted by other lived experience. One constantly hears animated telephone calls from friends, in which Reuben and his comrades shifted unpredictably between Yiddish, Russian, German, English, Hebrew, and Polish (what I came to call “survivalese”) One also hears the arrival and departure of his teenage children—tires screeching, radios blaring, shouts and banter in the background. Periodically, a large maternal sheep dog followed by four pups padded through the kitchen in which Reuben spoke of how he was a ghost, without substance or locale.

It was years before I understood that all this life—friends, children, sheepdogs—as well as Reuben’s death—was the point. The two worlds do not add up, there is no higher synthesis; current theories of “trauma” and “resilience” do not help. One simply has to hold on to both realities at once, without attempting synthesis. Elie Wiesel once wrote that survivors faced a different problem than Hamlet’s: “To be and not to be.”

In the conventional video-testimony format—95% of the field, regardless of which specific project—the phone calls, children, and sheep dogs would literally be locked away—out of sight and out of sound. We would be left with a version of Reuben that excluded what might be most essential about being a genocide survivor—the simultaneity, again without synthesis, of both ongoing death and ongoing life.

And so another example of the ways the video-testimony format selects and excludes—often the most important things. Nor does it matter how many different “testimonies” from the same survivor in that format one watches, and however carefully. What isn’t there isn’t there—even for the most attentive interpreter. There is no way to see around the corner. We do not know, and really cannot know, what we are missing. But, worst of all, we rarely think about the problem and how it might be meliorated. Recent work concerning oral history “on the edge” and the need for “ethnographies of practice” are directly relevant. But in the world of Holocaust survivor testimony, such work is almost universally unknown.

Assertions like these will not be welcome by those who promote and fund video-testimony projects. If they respond at all, we hear about the worthy projects video-testimonies have facilitated (and I agree they have), but we will not hear more. And beyond such projects, there is the much larger world of studies in “testimony, trauma, and memory”—many inspired by work with Holocaust survivors—which will also not easily give ground. As Walter Benjamin wrote years ago, and I reiterated in the 80s and Alex Freund more recently, the romance of “storytelling” and “survival” is not easily abandoned. Too much—in material, ideological, and political capital—has been invested.

Like Reuben, then, much of Holocaust survivor video-testimony inhabits its own world–largely detached from oral history more generally and, strangely enough, even detached from the enormously complex lives and deaths of survivors themselves.

Image Credit: “Deceleration” by Kevin Dooley. CC BY 2.0 via Flickr.

Movement and memory: an email exchange with Hank Greenspan and Tim Cole, Part 1

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By Andrew Shaffer

Regular readers of this blog will be more than familiar with the work of both Tim Cole and Henry Greenspan. Their work offers new and powerful ways of understanding the role of space and time in oral history process and production. Below is the first part of their exchange, in which they discuss the importance of spatial and temporal positioning, as well as their own methodological approaches. Come back to the blog in two weeks for the exciting conclusion to the dialogue, and add your voice in the comments below.

Setting the Stage

Henry Greenspan: It is a pleasure to blog with Tim Cole whose work I much appreciate.

I would like to raise a form of “spatial positioning” with Holocaust survivors (really with anyone) that is different than the kind of positioning and re-positioning within survivor narratives that Tim has emphasized, as well as the spatial context (often defined by distance from/proximity to memory sites) in which survivors recount. This is the space that survivors choose, and partly create, for their recounting.

From the beginning, it was very important in my own work to allow survivors—as much as possible—to “set the stage” for our interviews. This could mean everything from where, in general, we met, to what room in their home, to what was on the walls or coffee table, to who else was around, to whether the door was open, and more. Reflecting my training as a psychodynamic psychotherapist, I assumed that such “staging” was itself an intrinsic part of survivors’ recounting; that is, part of their performing their account—similar to shifting textures of voice, body positioning, and other physical movements. While it typically takes time to understand the significance of these dimensions, I assumed they were potentially as informing as verbal content. My own multiple interview approach (versus single “testimonies”) made it at least more likely there would be the time required.

It is worth noting that the vast majority of “testimony” projects—which make up most of the survivor accounts that we have—exclude these dimensions. In virtually all projects, the almost always one-time interviews take place in survivors’ homes or in a recording studio—there are rarely other options. The demands of video recording inherently restrict movement; few survivors feel free to move around while they are being “filmed.” Similarly, the frame of a video recording—typically, a head shot, sometimes a bit wider—limits what is later viewable and, in most cases, limits survivors’ actual movement within the interview.

As a single example, Victor, the Treblinka survivor about whom I wrote for the OHR blog last May, was insistent on meeting neither in his home nor any kind of studio. Rather, he chose a room in a local community center that was, in essence, a kind of secret space. Over the 18 months we met—more than a dozen interviews—he never told his family or anyone else about our work—a secret confirmed years later when I contacted his son who did not know of the interviews. While Victor agreed to be audio recorded, a video camera would have been anathema (not that one was available in the late 1970s when our interviews began).

It became clear early on that the staging Victor chose complemented the content of his recounting. Both his Holocaust memories and his retelling of his life more generally were structured by themes of secrets kept and unmasked, confidences maintained and violated, reverence sustained or desecrated. At different moments in his retelling, he was both the perpetrator and victim of unmasking. So was I. He tested my trustworthiness throughout our first year of meetings.

As confidence grew, he physically enacted how he concealed himself in darkness—during the Holocaust and after—so he could catch intruders before they caught him. He showed me (a la Godfather) where he sits in rooms so that he sees who is entering before they see him. He described these strategies of concealment as what he had learned as a self-styled “military man” before, during, and since the Holocaust. Sharing these secrets and tactics with me, he also shared much more about his life in general. His memories of himself as an “ardent lover” that I wrote about here last spring depended on the sustained acquaintance and working relationship that we established.

None of this would have been possible within the procedures and structuring formats of the large survivor video-testimony collections, in which Victor would not have participated in any case. We learn, I think, that “survivor testimony” as generally gathered and constructed is a particular door to a particular place—far more inherently selective of who retells, as well as how and what is retold (which are inseparable), than we generally suppose.

Individuals choose where to place themselves in both the pasts that they retell, as well as where they choose to place themselves in the present moment of retelling.

Getting into Position

Tim Cole: It is great to have a chance to dialogue with Henry through the medium of the OHR blog. Henry is someone who has made us think hard about oral history in general and oral histories co-produced with survivors in particular, and his reflections come from decades of careful and critical listening.

Henry’s comments are striking in bringing the spatiality of the process—and not simply the narrative or “product”—to the fore. By focusing in on the space and place of the setting, Henry does something important in extending my thoughts in the article about the ways that we might approach oral history after the so-called “spatial turn.” I have tended to focus in on the product—the videoed interviews and textual transcripts that have been produced by the large survivor video-testimony projects that were particularly active in the United States in the 1990s. Thinking about a number of those products, I was struck by how survivors placed themselves and others in past time/past place as they retold difficult stories. What Henry rightly suggests we need to do is add another geography to the mix, and pay attention to the sites of retelling, not simply at the macro scale (as Hannah Pollin-Galay’s work does), but at the micro scale of where—in public or private space—a survivor chooses to talk.

Rather than seeing these as different forms of “spatial positioning,” I wonder if they are both part of something that we could do more thinking about in the field of oral history—the centrality of place and space both in the process of retelling and the product of that retelling. As they tell of past time/past place, individuals choose where to place themselves in both the pasts that they retell, as well as where they choose to place themselves in the present moment of retelling . Both are significant and consideration of both may help us access the kinds of meanings that make oral history so important.

As Henry makes clear, the form of much contemporary large-scale oral history collection practice limits the kinds of places where survivors retell. As he notes, fairly tight parameters around the process mean that the living room at home tends to be the micro space chosen for the survivor and a close head shot further restricts the space for retelling to an armchair in that living room. He is right, I think, to ask what we might be missing from those spatial choices that are made with a concern about the product.

But there is more to the potential problems of foregrounding the final product over process that again touches on space and place. Within many of the large-scale oral history collection programs, the practice is generally to limit interviews not only to a single interview—compared with Henry’s practice of multiple interviews—but also to a single interview that covers a whole life story in two to three hours. There are exceptions here. One of the stories I look at in the article draws on the interviews undertaken by Joan Ringelheim, of the United States Holocaust Memorial Museum, with the three Laks sisters. These interviews are unusually rich, and long—stretching to eight or nine hours, recorded over a few days—and reveal I think, the extraordinary skill of Joan as an insightful and probing questioner and a keen listener. But these kinds of interviews tend to be the exception rather than the rule in large-scale oral history collections.

The results of the constraints of time and space focused around an emphasis on the final product means that survivors rarely get to choose where they are interviewed and are also asked a linear set of questions that move through time and space in unidirectional ways. One thing that interests me about these interviews—and this is where, alongside undertaking oral history interviews myself, I am also very much interested in studying interviews undertaken by others—are the places where interviewers try to take their interviewees through their questioning and the places that interviewees are willing or want to go. One thing that I’ve seen time and time again, is almost a tussle between an interviewer keen to move on to this place or that—generally the next location on their list that runs ghetto then camp with an eye on the time—and an interviewee who keeps going back to this place or that, or dismisses the significance of the place they are being asked about with a perfunctory answer before heading somewhere they think of as more significant. There is an important internal geography to oral history interviews that has the potential to tell us much about the dynamic of the interview and also I think, the kinds of places and spaces that people go in their retelling of past time/past place.

Performing Space

Henry Greenspan: Tim’s good comments reminded me of one of the most provocative (and brilliant) moments in Art Spiegelman’s Pulitzer prize-winning Maus. Trying to get a chronological account of his father’s (Vladek’s) Holocaust experiences, and increasingly frustrated by Vladek’s tangents to other times and places, Art finally explodes: “ENOUGH! TELL ME ABOUT AUSCHWITZ!”

Crafted as it is, there could hardly be a better representation of the “tussles” that Tim describes between devotion to testimonial “product” and the vicissitudes of actual “process.” It is part of the genius of Mausthat so much of the messiness is included. Indeed, as students always say (cats and mice notwithstanding) that is what makes the “Holocaust part” of Maus “so real.” Vladek’s recounting is not disembodied “testimony” waiting only to be “elicited”—as one might “elicit” an egg from a chicken—but always immersed within the thick contexts of his past and present life circumstances, relationships, choices, and contesting choices.

In my work, I especially emphasize survivors’ choices in retelling because I believe they are so often overlooked. As I argued in a recent OHR article there is nothing (no matter how “traumatic”) that is inherently “unbearable,” “incommunicable,” or otherwise “untellable.” Rather, it depends on what particular survivors, with particular listeners, choose to attempt to convey, for whatever purposes and at whatever personal costs. Survivors are typically very self-conscious about such choices, although they are rarely asked about them. I have suggested that not knowing survivors’ own reflections about their retelling compromises the reliability of our interpretations, a topic to which we may return.

Here, I want to suggest that the very distinction between process and product in survivors’ retelling is itself very much a product of conventional “testimony” practices, and that the process/product distinction is not always obvious.

For example, one could “dissect out” a transcript of Vladek Spiegelman’s semi-chronological Holocaust retelling from all the rest that Maus presents. We would then have a testimonial product cleansed of tussles and tangents, multiple story lines and levels of reflection, and complex movement in time and space. We could archive and index that testimony extract in the ways that most survivor accounts are archived and indexed. But what would we actually have relative to what Maus conveys about Holocaust retelling and memory and—through that–about the Holocaust itself?

In my discussion of Victor, the “ardent lover,” for this blog, I emphasized that he did not simply “position himself” in an atypical space (relative to most contemporary testimony projects). He actively sought out that space and choreographed his recounting within it—including his performing the themes of secrets and unmasking by physically demonstrating ways he learned to outfox potential intruders—then and since. Taken alone, the “text” of his retelling—including what most video-testimonies frame and sanction–would be less than lyrics without music; that is, less than most of Victor’s ballet.

So also for a survivor who figures centrally in the work of my colleague, historian Ken Waltzer. This survivor refused to participate in any face-to-face interview. However, through a series of brief email exchanges (now well over 100), he and Ken—without fully realizing it—created an original space and medium for retelling that would not have otherwise existed. If one is genuinely interested in Holocaust memory, where does “process” stop and “product” begin in such an instance?

Of course, this man’s account, like Victor’s or Vladek Spiegelman’s, could be distilled for use as one historical source among many—essentially the way oral history was practiced years ago. But here new tussles emerge. That is because the majority of Holocaust survivors do not aspire to be generic “Holocaust sources” (although they may become deeply involved in a knowledgeable historian’s specific project for which they are directly recruited). Beyond that, survivors’ recounting—when not pushed to testimonial product—is often not primarily oral history (in the documentary sense) at all. Rather, Holocaust memory serves wider reflection: on the personal impact of such destruction, on faith in humanity or divinity, on the various challenges of retelling itself. When allowed, survivors’ accounts are thus as much “oral psychology,” “oral philosophy,” “oral theology,” or “oral narratology” as they are “oral history.” Leon, the survivor who articulated the reflection about recounting most often cited from my work—that he strove to “make a story” for what is “not a story”—called “mere factual recital” the least important aspect of his Holocaust retelling. Gathering “testimony” and actually listening to survivors are often very different things.

Refocusing the Narrative Spotlight

Tim Cole: Henry’s introduction of Maus into our conversation got me thinking about an important articlethat James E. Young wrote close to two decades ago calling historians to write what he dubbed “received histories” of the Holocaust, inspired in part by the multiple narratives told through word and image in Spiegelman’s “comix.” For Young, “received histories” are “double-stranded” narratives that mix “both what happened and how it is passed down to us.” “By restoring to the record the times and places, the social and political circumstances surrounding a story’s telling,” Young argues, “we might enlarge the text of history with its own coming into being.”

Re-reading Young, I was struck by his reference to the places of the story’s telling, given that this is something that Henry flagged early on in our conversation. As Henry suggested, those places tend to be chosen for, rather than by, interviewees and are almost entirely absent given the tight framing around head and shoulders of the interviewee. Also missing from this framing is the interviewer, and their reactions as they listen.

In his article, James Young was primarily interested in the process of historical writing and the importance of writing not only about the Holocaust, but also ourselves as historians and the ways in which we have encountered the events we write about. However, in Henry and my exchange we are—I think—pushing the idea of what received histories of the Holocaust might look like back to the interview room and not only the office where we sit and write.

When Young aired an early version of his article, he was heavily criticized by a Holocaust historian who saw his call for “received histories” to be a rather self-indulgent focus on the scholar rather than those being studied. However, one thing that has struck me about Henry’s work, and this conversation, has been how paying attention to listening and to process puts particular emphasis on those being listened to and their speech acts. It focuses on those choosing to tell their story in—as Henry notes—multiple ways and for many reasons (and at different times in different places).

Henry’s reflections on oral histories being more than history is worth thinking more about. It gets to the very heart of what it is that we all want when we sit down in the room together, and in particular whether we want the same things. Different interviewers and interviewees want different things at different times. Oral history is a co-produced source, but the idea of tussles suggests that co-production is not straightforward. I think that those tussles are particularly interesting, although you might then level the accusation that I’m getting self-indulgent on the sites of retelling and failing to grapple with the sites being retold. My hope in my own work is to try to move between the two. I don’t know if that is “received history” or not. I hope that it does justice to something of the complexity of what goes on when we ask questions and listen.

Image Credit: “Dance” by Hernán Piñera. CC BY SA 2.0 via Flickr.

 

Q&A with audio transcriptionist Teresa Bergen

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By Andre Shaffer

As you may have heard, Wisconsinites love the people who can quickly turn our spoken words into written text. Transcriptionists are the unsung heroes of the oral history world, helping to make sure the incredible audio information stored in archives across the globe is accessible to the largest audience possible. To learn more about the work they do, this week we bring you an interview with freelance transcriptionist Teresa Bergen.

How did you get started with transcription?

While getting an MFA in fiction writing at Louisiana State University, I worked part time in the T. Harry Williams Center for Oral History and did contract Louisiana history research projects to put myself through graduate school. After graduating, I worked at the Williams Center fulltime for a while, mostly indexing and editing oral histories. In 2000, I moved across the country to Portland, Oregon, planning to find a fulltime writing job. I soon realized it would be more lucrative and interesting to freelance as both a transcriptionist and a writer. I’ve been doing both for many years now.

How is technology changing the work you do?

I remember wondering if “this digital stuff was going to catch on.” It sure has! A couple of my clients still prefer cassette tapes, but now it’s overwhelmingly digital. While I prefer digital files, it’s a bit more confusing because there are so many formats. I use Express Scribe software, which is compatible with many but not all digital files. When I find myself battling with a mysterious file extension, I miss cassettes just a tad. They might have been distorted and prone to snap or melt, but a cassette was a cassette.

What was your most interesting transcription job?

I’m lucky because many different topics interest me, so I’m seldom bored. That is the hardest question to answer! A few projects that stand out are Civilian Conservation Corps workers building Acadia National Park in Maine, rural healthcare in Kentucky in the early 1900s, places that disappeared, such as an old company lumber town in Louisiana and the Nez Perce salmon fishing grounds on the Columbia River that were dammed years ago. Whenever people find an old box of forgotten cassettes, that’s pretty exciting. Usually they’ll be problematic – degraded tapes with poorly or unidentified narrators and/or interviewers – but I feel like I’m doing my little part to rescue a lost piece of history. I’ve listened to narrators who were born in the late 1800s, who remembered World War One and the 1918 influenza epidemic, who told their stories in the ‘60s then stayed locked in a box for 50 years. When I transcribe something like that I feel hugely privileged that I get to have this immediate experience of a long-gone person speaking right into my ears. I love transcription and while some people view it as lowly – I’m using skills from my eighth grade typing class (thank you, Mr. Medina of Dana Junior High in San Diego) more than from graduate school – I enjoy listening, typing, and making people’s stories accessible to interested researchers and descendants.

I feel hugely privileged that I get to have this immediate experience of a long-gone person speaking right into my ears.

What do you want oral historians to know about your work?

In order for me to do my best work, oral historians need to control the interviews. While most people I work with do an excellent job of this, some don’t. They interview groups of people and allow them to talk simultaneously and interrupt each other. Family members and spouses who constantly dispute or finish each other’s stories are the worst. I don’t have supernatural hearing. Nor am I talented at telling apart the voices of a group of people. So I’ll try my best, but after a few listens I’ll mark a passage [unclear] and move on.

Every once in a while this type of interviewer says, “Please speak one at a time. This will be too hard for the transcriptionist.” While I appreciate this consideration, the people who really lose out are the interviewer and the narrators. The interviewer is losing their precious research, plus the money they’re paying me for a product I can’t really deliver. And the interviewer is wasting the narrators’ time by not setting up an environment where the stories can be well preserved. This always pains me. Please, oral historians, don’t let your narrators run amok!

Also, if you’re interviewing a group of people, identify, identify, identify. Not just at the beginning. Ideally, every time a narrator speaks, he or she begins with, “This is Shirley” or whoever. Or the interviewer can say it for them. “That’s Shirley talking now.”  This may seem like overkill, but it makes your transcript much more reliable. And the narrators will see that you’re serious about honoring them as individuals with something to say of enduring historic relevance.

I love transcription. For me, it can be a very intimate experience with a stranger. When I listen closely enough to type word for word, I feel like a channel for somebody’s story, or even their life, especially if it’s a very old person or somebody who died between recording and transcription. I laugh, I cry, and they never know who I am.

We think all of our transcripting friends are beautiful, and we are eternally grateful for the work they produce. Add your voice to the discussion in the comments below or on TwitterFacebookTumblr, or Google+. If you’d like to discuss an innovative project you’re working on, consider submitting it for publication on this blog.

Image Credit: “Typing” by Sebastien Wiertz. CC BY 2.0 via Flickr.

A few of our favorite things

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By Andrew Shaffer

In the spirit of Christmas (and in honor of our all-time-favorite daytime talk show host), our present to you is a list of some of our favorite things from 2015. We hope you enjoy reading our list as much as we did writing it. Keep an eye on the blog for exciting new content and some brand new blog series in 2016!

Using voice recognition software in oral history transcription

One of our first posts of the year was also one of our most popular. In January, Sam Snyder reviewed transcription software, which could make all of our lives much easier. In a couple of weeks, we’ll be going deeper into the world of transcription to bring you an interview with a couple of real, live professional transcriptionists.

Uniqueness lost

A personal favorite of mine, this post asks how we can honor the stories we record while still staying true to the goals of our project. Sometimes the most beautiful memories emerge on the boundaries of relevance, and I love the way Eliza Lambert approaches this problem.

On spatial strategies of narration

When we read Tim Cole’s article, “(Re)Placing the Past: Spatial Strategies of Retelling Difficult Stories,” we knew we had to talk to him about it. Our interview with him became another one of our most popular pieces, and spawned an upcoming blog series. Come back in the coming months, to read an ongoing conversation between Cole and Hank Greenspan about their usage of space and time in oral history.

Building community and ecoliteracy through oral history

We’re strong believers in the role of oral history as a tool for students of all ages. Kate Kuszmar did a great job of showcasing the educational value of oral history in her OHR article, “From Boat to Throat: How Oral Histories Immerse Students in Ecoliteracy and Community Building,” and we were excited to bring her into the blog. She explained that oral history helped her students understand the bigger issues facing fishing communities in California and the power of narration.

Bringing the Digital Humanities into the classroom

Doug Boyd agreed to talk with us about his usage of oral history in the classroom as well. Following up on an article he co-wrote in the OHR, Boyd discussed some of the valuable lessons both he and the students learned from their experiences with oral history-focused assignments and the groundbreaking Oral History Metadata Synchronizer.

Listening on the Edge

We would be remiss not to include any of our incredible podcasts, and one of our favorites from this year was a three way conversation between Mark Cave, Stephen Sloan, and Troy Reeves. In addition to talking about the book Cave and Sloan co-edited, they took seriously the need for oral historians to think about their own self-care when listening to difficult stories.

Narrating Nostalgia

Another one of my personal favorites, this interview with Jennifer Helgren follows up on her article in the OHR, “A ‘Very Innocent Time’: Oral History Narratives, Nostalgia and Girls’ Safety in the 1950s and 1960s.” In both the article and the interview, Helgren explores the ways narrators re-write the past as a way of understanding and critiquing the present. She offers a powerful methodology of listening to narrators, especially when their memories may not line up with other recorded facts.

Archivist by day, audio enthusiast by night: an interview with Dana Gerber-Margie

Finally, we were so happy to be able to talk to Dana Gerber-Margie about her audio newsletter. We are avid readers of the newsletter, and getting to talk about its origins and production was a real treat. Gerber-Margie will be returning to the blog in early 2016 to kick off a blog series that we are incredibly excited to start.

Thanks for indulging our cheesy clip show while we take a little bit of a break with our friends and families. We have a great lineup of blog posts coming down the pipe that we can’t wait to share with you. See you next year!

*Note: We wrote this piece while listening to the Sound of Music Soundtrack on repeat, and highly recommend you do the same while reading it.

Image Credit: “More Presents” by Aaron Jacobs. CC BY SA 2.0 via Flickr.

Saying goodbye to a great listener: a tribute to Cliff Kuhn, OHA Executive Director

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Last month, the oral history world suffered a major loss with the passing of Oral History Association Executive Director Cliff Kuhn. His work touched all of us, and many people have written far more eloquently about his life and his passion than we ever could. Below we have gathered a few of these memorials, as a sort of meta-tribute to a great man, a great leader, and a great listener. To see and share more memories of Cliff, please visit the memorial page set up by the OHA. A memorial service will be held at Georgia State University this Sunday, 13 December.

“Cliff brought high energy, unfailing good humor and generosity, and a larger-than-life personality to everything he did, whether it was welcoming new oral historians to our organization, coaching his sons’ soccer teams, advocating for oral history in front of academic organizations and funding agencies, or making all of the communities he belonged to more democratic, egalitarian, and just. For all of these reasons we grieve with Cliff’s wife and family.”

StaffOral History Association

“Cliff epitomized the ideal of the public historian. He valued shared inquiry for the purpose of deepening our collective understanding of the past. For Cliff, a multivocal, multivalent approach to historical understanding was not just one way to approach historical research, it was the only appropriate way to consider the past.”

Adina Langer, Curator of the Museum of History and Holocaust Education, Kennesaw State University

“Cliff Kuhn’s many contributions have helped shape oral history work in the modern age. He will be missed, even as his legacy continues to impact the future of the field.”

Jenna Mason, Office Manager, Southern Foodways Alliance

“Rest in power Cliff Kuhn: friend, mentor, oral historian, public historian par excelence.”

Todd Moye, Professor of History, University of North Texas

“Anyone who knew Cliff understood what it was for a human being to be passionate about history. Cliff was no career climber, no indulger of superficial gestures or academic fads. He didn’t care about money or fame; as the great poet and essayist Wendell Berry once put it, there are “boomers” and “stickers” in life—and Cliff was definitely a sticker.”

Alex Sayf Cummings, Assistant Professor, Georgia State University

“Cliff was an irreplaceable advocate for oral history and public history in the classroom, the academy, and the community.”

Rachel Olsen, Administrative Support Associate, Southern Oral History Program

Atlanta’s WABE, where Cliff was a frequent contributor, featured this moving quote in which he explains his motivation for getting into oral history: “I was interested in putting people into the historic record who historically had not been included in, quote, ‘history’” said Kuhn. “I was interested in the democratic nature of oral history.”

Image Credit: “Headphones in Black and White” by Image Catalog. Public Domain via Flickr.

Getting to the core of StoryCorps, and other audio puns

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By Andrew Shaffer

In two weeks, as students across the United States are enjoying their Thanksgiving break, StoryCorps wants to give us all a bit of homework. Calling it the Great Thanksgiving Listen, they are asking high school students to use their mobile app (available in iTunes or Google Play) to “preserve the voices and stories of an entire generation of Americans over a single holiday weekend.” Being both excited about the idea and curmudgeonly skeptical about the value of crowd-sourced oral history, I decided to try out the app to see what all the fuss is about.

The good:

Opening up the app and setting up the recording is very straightforward. When creating a new interview, you can enter the names of the participants, as well as an estimated time limit, which can be used or ignored during the actual recording. Perhaps the most useful part of the pre-interview process is the extensive list of questions to ask in an interview, as well as the ability to add in new questions. They’re divided into multiple categories, like “Warm up,” “Family heritage,” and “Remembrance,” with questions ranging from the very light (“What songs remind you of summer?”) to the incredibly heavy (“How do you imagine your death?”). Since I was interviewing my still-very-much-alive mother for this test run, I chose to avoid the morbid questions and stick to slightly lighter fare. Once the questions have been selected, the app allows you to arrange them into a logical order before starting the interview.

During the recording, the app works wonderfully. It begins with a basic prompt asking who is participating, then presents the questions you’ve pre-selected. You can swipe through the questions as you go, and drop markers into the interview timeline to easily find where topics shifted. When the interview is over, the interview can be uploaded to the StoryCorps website or kept it on the device for future enjoyment.

The bad:

Shortly after I started the recording for the first time, my mom had a few questions about what exactly we were doing again. This required a bit of explanation, so I tried to pause the recording while we discussed it. There is no try, however, nor is there a pause button. There is only do, and what I did was press the stop button, which completely ended the interview. Once the interview stops, it’s done. There is no going back to restart it. The audio can’t be edited. Once it’s done, it’s really done. This was frustrating on its own, but the biggest annoyance came when I realized that I couldn’t copy the interview and start again. Instead, I had to start from scratch, selecting the questions and adding in the metadata. Allowing the questions to be copied over from one interview to the next, as well as the ability to make interview templates, could be useful when interviewing multiple people about the same subjects.

StoryCorps Questions
Image courtesy of StoryCorps.

Some more quirks arose after the recording finished. The app asks you to take a picture of both interviewer and interviewee, and won’t let you move forward until you’ve taken one. It also doesn’t allow users to upload previously taken images, even if both you and your mother have already changed into your pajamas after a very long day and you don’t particularly want to have a picture taken at that moment. Additionally, you can choose to upload the finished interview to the StoryCorps website or keep it in the app, but there is no option to export the audio without first uploading it to the website. This makes sense for an organization whose primary interest is preserving the interview, but it is frustrating for an end user who may not want their awkward questioning and terrible puns to be forever preserved in the Library of Congress.

More familiarity with the app could have helped to circumvent these issues, but these minor annoyances add up to a somewhat less pleasant experience than should be reasonably expected from such a friendly looking application.

The ugly:

Aside from a few kinks, the app works great. It works great, that is, when it works. After using the app for a few days on my iPhone, I updated to Apple’s latest and greatest software, which completely disabled the app. For a couple of weeks, the test interviews I had done were locked deep inside my phone, inaccessible until the developers could fix the problem.

The long awaited update finally came; however I was frustrated to find out when I opened that app that the interviews I had conducted were gone. In the process of installing the update, the app had decided that what we really needed was a clean slate to move our relationship forward. To be fair, I could have avoided this fate by uploading the audio to the StoryCorps website. I had intended to, but it was the beginning of the semester and I hadn’t had the time to finish filling in the summary and metadata before the update came out.

The interview I used to test the software is now gone forever. For a light hearted conversation between a mother and son, this probably isn’t a major loss. But the app’s downtime and the possibility of erasure could seriously derail a more time sensitive or serious oral history project. The bugs all seem to be worked out now, so hopefully the Great Thanksgiving Listen can go off without a hitch.

If you decide to try out the app, or have experience with other similar applications, we’d love to hear from you! Consider submitting your experiences to the blog, or chime into the conversation in the comments below, or on TwitterFacebookTumblr, and Google+.

Update: Shortly after this post was published, StoryCorps updated their FAQ with instructions for getting audio files from the device. Following their instructions (available here) we were able to salvage the previously lost audio. Thanks to Janneken Smucker for the tip!

Image Credit: “Story Corps” by Omar Bárcena. CC BY 2.0 via Flickr.

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